Master student move in
Welcome to Gothenburg! Gothenburg is the second largest city in Sweden and has a lot to offer: Read more here
If you have any questions regarding your tenancy contract, please contact us.
Collecting your keys
Keys can be picked up at our Customer Service Office, upon presentation of valid ID, at 14.00 on the first day of your contract. Your contract information can be found on My Pages, under contract and contract date From-Until.
Our Customer Service Office is located on Gibraltargatan 82 B. If you arrive by bus the nearest stop is “Mossen”.
For more information about public transport in Gothenburg, please view: Vasttrafik
If you cannot collect the keys during our opening hours, you can send a friend. If that is the case, you need to fill out this form for a friend to pick up the keys for you.
Rent and payments
Please view your contract for information if *electricity and *hot water is included in the rent or not since it depends on which building you live in. Otherwise furniture, Internet connection and Board of Trustees at Chalmers Studenthem tenant association fees are added to the base rent. You can pay the rent by card at the Customer Service Office.
*For Gibraltar Guest House (Gibraltarvallsvägen 2) the electricity and hot water are charged in the total rent, but after we have measured the actual usage, we will amend the invoice. If you have used less than the standardized amount it will be deducted from the rent and if you have used more it will be added to your rent.
You will need valid home insurance for the entire rental period for your rental contract to be effective. Home insurance is needed to cover any damages to the apartment for example in case of a fire. It will also cover your personal belongings that you keep in the apartment. Example of companys for home insurance are:
- Dina försäkringar
Register your address
When you move in you will need to register your address at the Tax Office, which is easily done on their webpage. If you are sharing the apartment your room mate also needs to register at the Tax Office, even if you are the only one on the contract. (Only one person is written on our contracts). To receive your mail to your new address, please change your address as soon as you get it from us.
Furniture and fittings
All apartments have a kitchen and bathroom and they are all furnished. You can by extra fittings such as Quilt, Pillow, Bedding or Extra mattress.
Extra mattress – 900 SEK
Duvet – 200 SEK
Pillow – 50 SEK
Bedding – 100 SEK
If you want to buy extra fittings please state which item in your order and send an email to our Customer Service Office at firstname.lastname@example.org with your order.
Here you can make a fault report and follow the ones you have already made. You can also see your payments, edit your contact information and also book the laundry room, etc.
If you don´t have a Swedish Social Security number you need to log in with your date of birth and the ID written in the contract. Normally it ends with 0P (YYMMDD0P), but if someone else has the same birthdate you might get nr 1P, 2P, 4P, etc in the end so please check the contract. You will need to make a password reset under “First visit”.
Remember to contact us with a copy of your ID when you have got a Swedish social security number. You will need to update the Chalmers Student union as well.
Report a fault
If there is a fault in your apartment, please report it on My Pages.